Creativity and innovation in the workplace are inspired by three basic mindsets: Belief; Prioritize; Be Courageous. Jeff Ramos, General Manager at The Garage, runs a programme designed to help employees innovate. To him, an employer must believe that their employees are capable of having...
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Customer service specialist, customer-centric thinking and customer experience journey mapping are terms tossed around our corporate office with great gravitas. And for good reason. The business world has finally discovered that the little end-user is the person paying the bills.
Well, it’s not exactly a revolutionary realisation. After all...
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