As many of our products are made to your specifications (personalized), i.e. 'made to order', they unfortunately cannot be returned unless faulty in which case we ask that you inform us as soon as possible with photos so that we can provide a replacement.
Once you have placed an order and received an order acknowledgement this means your order has entered the production process. This means that if a cancelation needs to be made we will not be able to refund all monies. Cancellations can usually only be made up to 7 working days after we have received the order.
For products brought online in standard finishes and which have not been customized, you can return the purchase up to 14 days after accepting delivery for a full refund, provided the item is in its original packaging. We reserve the right to charge an admin restocking fee where applicable.
Commercial clients need to be report any delivery damages and take photos within 24 hours from point of accepting the delivery please. This will help us arrange a replacement and make any claims. If damages are reported after this time we will not be able to offer a refund and may not be able to make a claim for the damages with either the manufacturer or the courier.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you wish to contact us regarding your order please contact us by phone on 020 7632 7573 or email us at email@example.com.